Please read these terms and conditions carefully before using www.frontiershopequipment.com operated by Frontier Shop Equipment Ltd
Delivery Cost
Unless otherwise stated prices on this web-site do not include delivery. This starts at £15 for up to 20kg and rises depending weight and Dimensions. You can find out how much delivery will cost for products in your cart by clicking on the basket symbol at top right and entering your post code – simple as that.
Delivery Times
Deliveries are generally made between 0900 & 1730hrs, Monday to Friday. Please advise us of any restrictions on delivery times – we will try to accommodate reasonable requests but cannot offer guarantees. AM deliveries can often be arranged at extra cost – please contact us for further info. Many products are in in stock and are shipped on a next working day basis. We use external delivery companies so we cannot offer guarantees, except that where you have paid extra for a premium service. When goods are dispatched we will notify you by email, usually accompanied with tracking number for the carrier concerned. If any products turn out not to be in stock or there is a delay for any reason we will do our best to notify you promptly. Where products have longer lead times we do our best to inform you at the time of order. If you wish for a delivery to occur on a particular day Mon-Fri please let us know and we will do our best to accommodate you.
Damages
Our delivery drivers & carriers take care with your deliveries. In the unlikely event that outer packaging appears damaged in any way please inspect the goods while the driver waits. If goods are damaged, sign for as “damaged” and contact us. Claims for damages or shortages must be made within 3 days
Home Delivery
We are a business-to-business supplier so our delivery companies are not home delivery specialists. This means that they cannot always give a delivery time or call in advance and they require someone to be present to sign for the goods. There may be additional delivery costs for home deliveries. Deliveries for slatwall, cabinets & counters and other palletised goods. These are often made by articulated lorry. You must advise us if lorry cannot get to within reasonable distance during normal working hours or delivery will be to kerbside. You are responsible for unloading! Drivers are unaccompanied & are not obliged to help with unloading so you will need to have adequate manpower. In practice many drivers will assist and sometimes a tail- lift vehicle is used so that the pallet can be left for you to unload at your leisure. Failure to notify us of any restrictions can result in failed delivery & additional delivery costs.
Slatwall boards delivery:
If you haven’t handled large slatwall boards you may be surprised at how heavy & awkward to handle they are. For 2.4 x 1.2m slatwall panels delivered by lorry you will need two fit, strong able people. This is so that the driver can slide the boards down off the lorry to two people. For 1.2 x 1.2m, panels one fit person will be required. If in doubt ask for more information or use 1200 x 1200 boards.
Returns
We are a business-to-business supplier so The Distance Selling Regulations do not apply. We cannot accept returns for bespoke or made-to-order items. We can accept returns for standard products within 30 days of order. You must include a proof of purchase such as a copy of our picking note or invoice so we know where the goods have come from when they arrive. You Return The Goods! We will refund the price you paid for the items excluding delivery provided they are in brand new condition in the original packaging. At our discretion we will make deductions upto 25% for a restocking charge. Refunds will only be made when we have received the goods.
Last Updated: 01/09/2023